FAQs

You can place an order by browsing our online store, adding your desired items to the cart, and proceeding to checkout. Follow the prompts to enter your shipping and payment information, and then confirm your order.

We accept a variety of payment methods, including major credit and debit cards, net banking, popular digital wallets and our favorite UPI.

Currently, we ship only within India. We are working on expanding our shipping options to include international destinations in the future

Orders are typically processed and shipped within 2-3 business days. Delivery times vary based on your location, but you can expect to receive your order within 5-7 business days after shipment.

Yes, once your order is shipped, you will receive an email with the tracking details. You can use the provided tracking number to monitor the status of your delivery.

We offer a 7-day return/exchange policy for most items. If you’re not satisfied with your purchase, you can return or exchange the product within 7 days of delivery. Please ensure that the items are unused, with original tags and packaging intact.

To initiate a return or exchange, please visit our Returns Center on the website and follow the instructions. Once your request is verified, we will arrange for a reverse pickup. After the item is received and inspected, we will process your refund or exchange.

Yes, items purchased during End of Season Sales (EOSS) are considered final sale and are not eligible for return or exchange. Additionally, we do not accept returns on essentials such as face masks/shields due to hygiene reasons.

If you receive a defective or incorrect product, please contact our support team immediately through our Returns Center. Provide images of the product, and once verified, we will arrange for a replacement or refund.

You can cancel your order before it is shipped by contacting our customer support team. If your order has already been shipped, you may return the product once it is delivered, following our return policy.

Refunds are processed to the original payment method or as a gift coupon, depending on your preference. For COD orders, refunds will be made to your bank account. Refunds typically take 7-10 business days to reflect in your account.

Yes, we offer gift cards that can be purchased and redeemed on our online store. Gift cards are the perfect way to share the BRG Finery experience with friends and loved ones.

You can reach our customer support team through the Contact Us page on our website or by emailing us directly. We’re here to assist you with any queries or concerns.